About Us

Jennifer Britton, MES, CHRP, CPT, PCC is the author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013). Jennifer is an expert in the area of Group Coaching and Team Development. As a performance improvement specialist, Jennifer founded her company, Potentials Realized in 2004. Dedicated to supporting organizations and business owners in the areas of teamwork, leadership, and performance issues, Jennifer serves clients globally, reflecting her own former career in the international sector with the UN and other international organizations.
Jennifer has been involved in facilitating high impact and experiential education programs for teams, groups and organizations since 1988. In October 2016 she was awarded a Prism Award for Excellence in Coaching for the work she did with The Scarborough Hospital on Building a Coaching Culture. Earlier work in the mentoring arena was recognized for an award in innovation in the financial services sector.

 Jennifer has led programs in more than eighteen countries around the world with groups from the governmental, non-profit and corporate sectors. Most well-known for her trailblazing work in the area of group coaching, Jennifer also brings a solid track record in the area of performance improvement, and was one of Canada's first 20 Certified Performance Technologists accredited in 2003.
Today, Jennifer integrates her passion for individual and team excellence, with her skills as a coach, trainer and facilitator, in the area of group and team coaching, as well as engaging and effective virtual conversations. Her virtual and group coaching programs have been taken by hundreds professionals and coaches from five of the six continents. Her Group Coaching Essentials program, a teleseminar program for coaches, and her two day Group and Team Coaching Intensive, is approved by the ICF for Continuing Coach Education hours. Jennifer has been described as a "coaches coach" and regularly facilitates Mentor Coaching Groups for coaches looking to sharpen their skills.
Known for her results-oriented, engaging style, Jennifer works with clients who want to undertake exceptional work and make an impact through their work. She works with individuals, teams and groups.
Jennifer holds a Bachelor of Science (B.Sc) in Psychology, and a Masters of Environmental Studies (MES) and has completed post-graduate HR studies. Jennifer is a Certified Human Resource Leader (CHRL) and a Certified Performance Technologist (CPT). She is also a Certified Professional Co-Active Coach (CPCC) with the Coaches Training Institute (CTI, 2005). She is recognized as a Professional Certified Coach (PCC) by the International Coach Federation an brings over 3000 hours of coaching experience with groups, individuals and teams. Jennifer has also completed advanced coach training in Organization and Relationship Systems (ORSC) and Shadow Coaching. Jennifer also holds the credential of Board Certified Coach (BCC) through the Center for Credentialing and Education.

Jennifer has partnered with organizations including the Toronto CFA Society, The Cooperators, the Ontario Provincial Police, St. Joseph's Health Care Foundation, CCAC, UNICEF (WCA Regional Office) to deliver presentations, training sessions (leadership, mentoring skills and coaching skills) and coaching services (group coaching, team coaching and individual coaching). Jennifer has also designed award winning training programs. Her mentor training work with the Toronto CFA Society won an industry award in financial services for innovation in 2009.
Jennifer is an active member of the Canadian Society for Training and Development, the Human Resources Professional Association (HRPA), the International Society for Performance Improvement (ISPI) and the International Coach Federation (ICF). Jennifer speaks internationally on issues related to group program facilitation, group coaching, teamwork, leadership development and succession planning, mentoring and business success.
John Wiley and Sons released Jennifer's book Effective Group Coaching in January 2010 which has been met with rave reviews across the coaching industry. It has been described as the "Handbook for Group Coaching" and was the first book published on the topic globally.

Her second book, From One to Many: Best Practices for Team and Group Coaching, was released by Jossey-Bass in 2013. This book expands the coaching conversation to many and has also been widely adopted as a recommended resource for coach training schools globally. You can pick up a copy on Amazon, and visit our sister site.

Her third book,  Effective Virtual Conversations, was released in 2017 and focuses on creating more engaging and impactful virtual meetings, webinars, virtual team development and virtual coaching.
Jennifer is also the author of the Engaging Exercises for Teams and GroupsTM Manual and a co-author of Starting Your own Business - A Guide for Women in York Region. She is a former part-time Business Studies Faculty member, and has helped dozens of entrepreneurs and small business owners launch their businesses since the early 2000s.
Jennifer divides her time between just north of Toronto, Canada and Muskoka, enjoying her next passion - nature - with her family.

Contact Us

Please contact Jennifer directly at (416) 996-TEAM, or by email at info@potentialsrealized.com.
We would also invite you to visit our other websites and blogs:
Potentials Realized Website: http://www.potentialsrealized.com

Teams365 blog - a daily blog for team leaders and their team members since January 2014

Group Coaching Ins and Outs Blog: http://groupcoaching.blogspot.com - More than 10 years of posts on all things groups and teams!

Our sister site for  Effective Virtual Conversations. Be sure to check out the Community Call page for tips and ideas for your own programming.

Our sister site for From One to Many: Best Practices for Team and Group Coaching.

Other blogs which may be of interest
The "Biz" Toolkit Blog: Resources and Information for Business Owners and Managers: http://biztoolkit.blogspot.com
Your Balanced Life! Blog: http://yourbalancedlife.blogspot.com

 Here's what people are saying about Jennifer's book, Effective Group Coaching (Wiley, 2010):
"This new book reflects the new industry standard on doing group coaching. It is grounded in current research and best practices from luminaries in the coaching industry. A wonderful resource for new and seasoned coaches" - As reviewed in Choice Magazine (June 2010) by CoachingToys Marcy Nelson-Garrison

Here's what people are saying about From One to Many: Best Practices for Team and Group Coaching
"By the time you are done, you will know what it is like to be thoroughly informed, entertained, held and guided through the land of group and team coaching by a masterful writer. It's well worth the commitment" - As reviewed in Choice Magainze (Quarter 1 2015, Volume 13, Number 1, pp 15). Kat Knetch, CPCC, PCC

Connect with Us:
Twitter: http://twitter.com/jennbritton
Facebook: EffectiveGroupCoaching (for issues related to group and team coaching and group programming in general) and PotentialsRealized (for Teamwork and Leadership issues)